We Provides dashboards to view agent activities while serving the customers, , call identification features, statistics to monitor agent productivity as well as business analytics to help evaluate business performance and its effectiveness in serving its customers. Our systems also include additional functionalities for integration with screens for the call representatives to view their performance while on the Floor.
Active Customer Service Agents on workshift
Realtime Call flows and Customers waiting to be served
Realtime Calls activity report
Inbound calls reports
Outbound Calls Reports
Teams productivity Reports
Calls Distribution reports
Dispositioning Reports for both callers and CS Agents
Call Centre performance reports